Terms and Conditions s55 — Official Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and s55 ("Platform", "Us"). This Agreement governs your use of all services, content and features provided through the s55 platform at https://s55.bar and its associated mobile applications.

By accessing, registering for, or using any part of the s55 platform, you automatically agree to be bound by these Terms and Conditions, our Privacy Policy, and all additional guidelines that may be issued from time to time. If you do not agree with any part of this agreement, you are not permitted to use the s55 platform.

To be eligible to use s55 services, you must meet all of the following requirements at all times:

• Aged 18 years and above at the time of registration and while using the platform
• Be located in a jurisdiction that permits the use of online gambling platforms
• Act on your own behalf and not as a representative or agent of any third party
• Not declared bankrupt or currently undergoing bankruptcy proceedings
• Never been adjudged mentally incompetent by a court of competent jurisdiction
• Not included in any self-exclusion list submitted to s55

S55 reserves the right to request proof of age at any time. If there is reason to believe that a user is underage, the relevant account will be suspended immediately until satisfactory age verification is provided.

Each individual is only permitted to hold one account only on the s55 platform. Opening multiple accounts, whether using the same or different information, is strictly prohibited and may result in the closure of all associated accounts along with forfeiture of any remaining balances.

During the registration process, you agree to:

• Provide accurate, current, and complete information as requested in the registration form
• Updating such information whenever changes occur to ensure it remains accurate and current
• Keeping your account password confidential and not sharing it with any party
• Notify s55 immediately if you suspect your account has been accessed without authorization
• Take full responsibility for all activities carried out through your account

An identity verification process (KYC) is required before your first withdrawal is processed. Documents that may be requested include your identification card, proof of address, and proof of the payment method used. This is a standard step to ensure the security of your account.

S55 supports a variety of deposit and withdrawal methods suited for users in Malaysia, including local bank transfers, digital wallets and other integrated payment methods available on the platform.

Regarding deposits:

• All deposits are processed in real time or within the timeframe specified by the selected payment method
• Minimum and maximum deposit limits apply based on payment method and account level
• Only payment methods verified under your own name are accepted
• S55 does not accept third-party deposits under any circumstances

Regarding withdrawals:

• Withdrawal requests are processed promptly once account verification is complete
• Withdrawals will be returned to the same payment method used for the deposit, except in certain approved circumstances
• Additional verification may be required for withdrawals exceeding certain limits
• S55 reserves the right to withhold withdrawals for investigation purposes if suspicious activity is detected

S55 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to specific conditions stated in their respective promotional terms, which form part of this Agreement.

General terms applicable to all s55 bonuses and promotions:

• Wagering requirement (rollover): Each bonus has a wagering requirement that must be met before the bonus funds or associated wins can be withdrawn
• Validity period: Bonuses have a set validity period. Bonuses not used within that period will expire automatically
• One bonus at a time: Generally, only one active bonus is permitted at a time unless otherwise stated
• Bonus misuse prohibition: Any attempt to abuse the bonus system, including through multiple accounts or betting strategies designed to meet wagering requirements with minimal risk, is strictly prohibited
• Right to amend: s55 reserves the right to modify, suspend or withdraw any promotion at any time with reasonable notice

All games offered on the s55 platform — including slots, live casino, fish shooting, sports betting, and others — are subject to their respective game-specific rules in addition to these general Terms and Conditions.

• Game results are final once calculated by the system and cannot be disputed unless there is clear evidence of a technical failure
• All games use a Random Number Generator (RNG) that has been certified by an independent body to ensure fairness
• In the event of a technical failure during gameplay, s55 reserves the right to void the round in question and refund the wager
• Bets placed during a known network outage or technical issue may not be recognized
• The use of automated software, bots, or any tool that assists in making game decisions automatically is strictly prohibited
• Colluding with other players to gain an unfair advantage ("collusion") is prohibited and will result in account closure

For Live Casino games, all sessions are streamed live from licensed studios with real dealers. Video recordings of all sessions are retained and may be used as reference should any dispute arise regarding game outcomes.

As a s55 member, you agree to use the platform in a responsible manner and to comply with all applicable laws. In particular, you agree not to:

• Providing false or misleading information during registration or at any time
• Using the platform for money laundering or any other unlawful financial activity
• Attempting to hack, tamper with, or disrupt the normal functioning of the s55 platform
• Using any unauthorized method to gain access to another member's account
• Publishing, sending, or sharing obscene, defamatory, or rights-infringing content through the platform
• Using a username or profile that impersonates another individual or organization

You are solely responsible for ensuring that your use of the s55 platform is lawful in your location. s55 is not liable for any legal consequences arising from use of the platform in jurisdictions where it may be blocked or restricted.

S55 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions
• Suspected or confirmed fraud, money laundering, or other illegal activity
• Opening or using multiple accounts
• Abuse of the bonus or promotion system
• Use of unauthorized software or methods
• Upon request by the relevant authorities

You may also choose to close your account at any time by contacting the s55 support team. Account closure requests will be processed within a reasonable timeframe, and any valid remaining balance will be returned to you once the verification process is complete.

To the extent permitted by applicable law, s55 shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform
• Service disruptions due to scheduled or unscheduled maintenance
• Losses arising from unauthorized access to your account due to your own negligence
• Investment or financial decisions made based on information on the platform
• Actions or omissions by third parties, including game providers or payment processors

The maximum liability of s55 under any circumstances is limited to the amount you have deposited within the thirty (30) days preceding the relevant claim. This limit does not affect any legal rights that cannot be excluded under applicable Malaysian law.

S55 is committed to resolving every complaint fairly, efficiently and transparently. If you have any complaint regarding our platform or services, please follow the procedure below:

• Step 1: Contact the s55 customer support team via live chat available within the platform, or through our official email
• Step 2: State your complaint clearly, including relevant details such as your account number, date of the incident, and a description of the issue
• Step 3: Our team will acknowledge receipt of your complaint and provide a reference number within 24 hours
• Step 4: An investigation will be conducted and a full response will be provided within 5–7 business days
• Step 5: If you are not satisfied with the proposed resolution, you may request an escalated review

All complaints are recorded and handled in strict confidence. s55 treats every complaint as an opportunity to improve our service for all members.

S55 reserves the right to modify, update or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated via:

• In-platform notifications to all members who are logged in
• A prominent notice on the s55 website homepage
• Email to your registered address for significant changes

It is your responsibility to review these Terms and Conditions periodically. The "Updated" date at the top of this page indicates the date of the last revision. Continued use of the platform after any amendments take effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the s55 platform in general, our team is ready to assist you.

You may reach us via the live chat available within the s55 platform, or through our official email at [email protected]. Our support team operates 24 hours a day, 7 days a week and can communicate in Bahasa Melayu, English, and Mandarin.

For specific enquiries relating to these terms, please include the reference "Terms and Conditions" in your message so it can be directed to the relevant team more promptly.